--- title: Calling All OfficeMate Users! description: Missing frames in OfficeMate? Can't see new brands? Make sure you are updating OfficeMate correctly. image: https://blog.framesdata.com/hubfs/Imported%20Images%20from%20WordPress/officemate4stepsnoselect.jpg --- [![Blog Logo 2.png](https://blog.framesdata.com/hs-fs/hubfs/Frames%20Data%20Logos/Blog%20Logo%202.png?width=797&name=Blog%20Logo%202.png "Blog Logo 2.png")](https://blog.framesdata.com) - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) [![Go to FramesData.com](https://no-cache.hubspot.com/cta/default/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7) Search Content Title Description < Previous page Next page > Subscribe ### Subscribe to Email Updates Select Topics - [Frame Brands (167)](https://blog.framesdata.com/topic/frame-brands) - [News, Events, and More (161)](https://blog.framesdata.com/topic/news-events-and-more) - [My Frame Gallery (109)](https://blog.framesdata.com/topic/my-frame-gallery) - [Using Frames Data (106)](https://blog.framesdata.com/topic/using-frames-data) - [Optical Marketing (19)](https://blog.framesdata.com/topic/optical-marketing) - [My Frame Gallery Practice Profiles (15)](https://blog.framesdata.com/topic/my-frame-gallery-practice-profiles) - [My Frame Gallery Best Practices (13)](https://blog.framesdata.com/topic/my-frame-gallery-best-practices) - [My Frame Gallery Set-Up (10)](https://blog.framesdata.com/topic/my-frame-gallery-set-up) - [OfficeMate (6)](https://blog.framesdata.com/topic/officemate) - [Inventory (3)](https://blog.framesdata.com/topic/inventory) - [Videos (3)](https://blog.framesdata.com/topic/videos) # Latest Blog Post ## Calling All OfficeMate Users! ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) by [Tom Doyle](https://blog.framesdata.com/author/tom-doyle) on February 10, 2023 at 10:45 AM - [Tweet](https://twitter.com/share) - - - Are you updating OfficeMate with the latest SPEX UPC but can't see new frames or even entire new brands? Don’t worry! This is a common problem with a simple fix, but it requires following OfficeMate's installation instructions to the letter. We’ll take you through the installation process and go over some important details to keep in mind. So if you’re not using Officemate, feel free to move along. *But* if you are an OfficeMate user, please check out this quick FAQ. **Q: I heard Oakley and Prodesign are now listed in Frames Data. Why can’t I see them on my SPEX UPC update in OfficeMate?** A: You may have skipped a step in installing the latest update. Try again, being sure to follow these steps (click to enlarge picture): ![officemate4stepsnoselect.jpg](https://blog.framesdata.com/hs-fs/hubfs/Imported%20Images%20from%20WordPress/officemate4stepsnoselect.jpg?width=970&height=458&name=officemate4stepsnoselect.jpg) **Q: Can I load the entire database every time my SPEX UPC update comes in?** A: You can, but you really shouldn’t. This is also why you shouldn’t click “Select All” when updating OfficeMate. When you load the entire database every time an update comes in, OfficeMate eventually stops recognizing newly added frames. **Q: How do I clear all unused data on OfficeMate?** A: If you have been habitually loading the entire database every time you receive the latest SPEX and are now not able to see new brands, you might need to contact [OfficeMate](https://www.officemate.net/contact_support.aspx) and ask them to clear out information that is not relevant to you. [![this free ebook tells you what to look for in software for your dispensary.](https://no-cache.hubspot.com/cta/default/2250177/55f0188d-804b-46ba-8040-040e2bd8e3a7.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/55f0188d-804b-46ba-8040-040e2bd8e3a7)   **Q: I followed these steps but I still can’t find the frames I’m looking for. What can I do?** A: If you are using the On Demand download, first ensure that you have the SPEX files placed correctly on your computer or server.  If they are not positioned correctly, Officemate may actually be loading old data files over and over instead of the new SPEX data you tried to import.  For more information, see the Officemate User Guide on our [Support Page](https://www.framesdata.com/support/spex-user-guides).   If you still can’t seem to find the frame information you need after installing SPEX, try pulling up the frame on [Frames Data Online](http://WWW.FRAMESDATA.COM) to see if it is listed at all. Our website is updated on a daily basis and access is included in your subscription. If you do see it on our website, it could mean that the particular frame you’re looking for missed the cut-off of for the latest SPEX, but will be present in the next update. If it is not on Frames Data Online, then either the frame isn't listed in Frames Data or the frame won’t be introduced until a future date. Need more help? Our technical support team would be happy to lend assistance. You can reach us at 800-821-6069 Ext. 1 and techsupport@framesdata.com. ## Leave a comment ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) Written by [Tom Doyle](https://blog.framesdata.com/author/tom-doyle) Tom Doyle is Frames Data’s Director of Marketing & Key Accounts, and has been working as a marketer within the optical industry for over 10 years. In that time he’s worked with many software companies on new integrations, and has developed an understanding of what works and what doesn’t. Tom is also keenly interested in productivity methodology, the color orange used in marketing, and karaoke. He is also a die-hard cat person. Written by Author ### Related posts [![3 Videos that explain the value of Frames Data](https://blog.framesdata.com/hubfs/people%20vid%20thumb-1.png)](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) ##### [3 Videos that explain the value of Frames Data](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) These videos explain how different optical industry stakeholders use Frames Data to improve their businesses. Video #1: How... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data/author/tom-doyle) - March 5, 2025 [Read More](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) [![How to report missing or inaccurate frames](https://blog.framesdata.com/hubfs/how%20to%20report%20missing%20frames.png)](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) ##### [How to report missing or inaccurate frames](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) Are we missing a frame company, brand, or style? Use our online form to alert us. We'll confirm with the frame company and... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames/author/tom-doyle) - September 15, 2024 [Read More](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) [![Help! I can't find this frame in my software!](https://blog.framesdata.com/hubfs/I%20cant%20find%20this%20frame!-png.png)](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) ##### [Help! I can't find this frame in my software!](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) Are you loading Frames Data into a third party software, but finding that there are frames missing?  Let's troubleshoot! ... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software/author/tom-doyle) - September 13, 2024 [Read More](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) #### Contact Frames Data has provided frame information to eye care professionals since 1968. Includes styles from major frame companies, including **Marchon, Luxottica, Safilo, Marcolin, Tura, Oakley, ProDesign, Europa, Morel, Kenmark, McGee, ClearVision** and many, many more. Software integrations include OfficeMate, CrystalPM, MaximEyes, My Vision Express, Compulink and dozens more. 283-299 Market Street 2 Gateway Center, 4th Floor Newark NJ 07102 Technical Support: 1-800-821-6069 Ext. 1 [techsupport@jobson.com](mailto:techsupport@jobson.com) #### Site map - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) #### Subscribe to Our Newsletter ### Always be up-to-date with the latest from Frames Data. New frames, how-to posts, ways to manage your frame dispensary and more. Copyright © 2021 Frames Data. All rights reserved. - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support)