--- title: How to report missing or inaccurate frames description: Are we missing a frame company, brand, or style? Use our online form to alert us.  We'll confirm with the frame company and report back to you. image: https://blog.framesdata.com/hubfs/how%20to%20report%20missing%20frames.png --- [![Blog Logo 2.png](https://blog.framesdata.com/hs-fs/hubfs/Frames%20Data%20Logos/Blog%20Logo%202.png?width=797&name=Blog%20Logo%202.png "Blog Logo 2.png")](https://blog.framesdata.com) - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) [![Go to FramesData.com](https://no-cache.hubspot.com/cta/default/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7) Search Content Title Description < Previous page Next page > Subscribe ### Subscribe to Email Updates Select Topics - [Frame Brands (167)](https://blog.framesdata.com/topic/frame-brands) - [News, Events, and More (161)](https://blog.framesdata.com/topic/news-events-and-more) - [My Frame Gallery (109)](https://blog.framesdata.com/topic/my-frame-gallery) - [Using Frames Data (106)](https://blog.framesdata.com/topic/using-frames-data) - [Optical Marketing (19)](https://blog.framesdata.com/topic/optical-marketing) - [My Frame Gallery Practice Profiles (15)](https://blog.framesdata.com/topic/my-frame-gallery-practice-profiles) - [My Frame Gallery Best Practices (13)](https://blog.framesdata.com/topic/my-frame-gallery-best-practices) - [My Frame Gallery Set-Up (10)](https://blog.framesdata.com/topic/my-frame-gallery-set-up) - [OfficeMate (6)](https://blog.framesdata.com/topic/officemate) - [Inventory (3)](https://blog.framesdata.com/topic/inventory) - [Videos (3)](https://blog.framesdata.com/topic/videos) # Latest Blog Post ## How to report missing or inaccurate frames ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) by [Tom Doyle](https://blog.framesdata.com/author/tom-doyle) on September 15, 2024 at 12:00 AM - [Tweet](https://twitter.com/share) - - - Are we missing a frame company, brand, or style? Use our online form to alert us.  We'll confirm with the frame company and report back to you. Frames Data is constantly growing, adding new brands, new frames, and updating existing frames. Unfortunately, sometimes new frames are introduced, but the frame company has forgotten to add them to Frames Data.  And sometimes frame companies have not yet made the decision to participate in Frames Data. Our operations team, who spends every day working to ensure that the database is as complete and accurate as possible, doesn't necessarily know when a new frame is released if the frame company hasn't told us.![how to report missing frames](https://blog.framesdata.com/hs-fs/hubfs/how%20to%20report%20missing%20frames.png?width=500&name=how%20to%20report%20missing%20frames.png) In a case like this, we rely on *our customers* to tell us!  Once we know something is missing, we contact the frame company and ask for further information and frame samples. It also helps if you tell the frame company directly.  They tend to expedite requests when they've heard from a customer.  You may want to talk to your sales rep or contact the manufacturer by phone or email (you can look up their contact info in our online [Directory](https://www.framesdata.com/directory/)), in addition to submitting your request to Frames Data.  This way, they get the request from Frames Data AND from their customer, so it's more likely to receive attention. > Related:  [Use the Frames Data Directory to find frame company contact info and more](https://blog.framesdata.com/2016/10/10/new-frames-data-directory) If your practice comes across frames that should be in Frames Data, or even frames with missing or inaccurate information, please report it to us, using the following process.   Step 1: Log in at framesdata.com The login section can be found in the top right of the home page. Step 2:  Confirm If you are reporting a missing frame manufacturer, brand or style, please confirm that it is really is missing by using FrameSearch.  ![framesearch-1](https://blog.framesdata.com/hs-fs/hubfs/framesearch-1.jpg?width=700&name=framesearch-1.jpg) Keep in mind that the frame company may have used an unexpected spelling or may have listed frames that you expected to find in Brand X under Brand Y. [*Suggested reading:  2 Tips for Accurate Searching on FrameSearch*](https://blog.framesdata.com/2016/10/19/accurate-searching-framesearch) In fact, you may also want to visit the Directory, which will show you a list of all Brands and Collections by frame company.  It's very handy if you aren't sure of spellings, to determine which brands fall under which manufacturers, or to retrieve contact information for frame companies. ![directory](https://blog.framesdata.com/hs-fs/hubfs/directory.jpg?width=700&name=directory.jpg)   Step 3: Navigate to the "Need more frame info" page Go to "Resources" on the far right of the main navigation.  Once there, you'll see "Need More Frame Info?".  Click on the link to go to the form. ![needmoreframeinfo4](https://blog.framesdata.com/hs-fs/hubfs/needmoreframeinfo4.jpg?width=700&name=needmoreframeinfo4.jpg)   Step 4: Select a category Are you reporting missing Manufacturers/Brands or Collections? Styles? Images? or have you found inaccurate frame details?  Select the category that matches what you are reporting to us. ![needmoreframeinfo2](https://blog.framesdata.com/hs-fs/hubfs/needmoreframeinfo2.jpg?width=700&name=needmoreframeinfo2.jpg) Step 5: Add Details Fill in the fields that appear once you select the category of your request.  If you are reporting missing style, images or incorrect data, we assume you are reporting information for a manufacturer that is already in Frames Data.  Type in the first few letters and our database will suggest possible matches for Manufacturer/Brand. ![needmoreframeinfo3](https://blog.framesdata.com/hs-fs/hubfs/needmoreframeinfo3.jpg?width=700&name=needmoreframeinfo3.jpg) Step 6:  Submit  You'll notice your practice details are already filled in based on your subscription information.  If you have a different contact from what is displayed, enter it there. Also, please note that the frame company may want to know who is requesting this data; if you prefer to not have your information shared, please be sure to check the box. When you're ready, click SUBMIT in the lower right.  You'll receive an email confirming your submission, and we'll follow up with additional information or updates from the frame manufacturer as we receive them.   [![New Call-to-action](https://no-cache.hubspot.com/cta/default/2250177/69f70c91-f883-492e-976d-0dcc730eaace.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/69f70c91-f883-492e-976d-0dcc730eaace)     ## Leave a comment ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) Written by [Tom Doyle](https://blog.framesdata.com/author/tom-doyle) Tom Doyle is Frames Data’s Director of Marketing & Key Accounts, and has been working as a marketer within the optical industry for over 10 years. In that time he’s worked with many software companies on new integrations, and has developed an understanding of what works and what doesn’t. Tom is also keenly interested in productivity methodology, the color orange used in marketing, and karaoke. He is also a die-hard cat person. Written by Author ### Related posts [![3 Videos that explain the value of Frames Data](https://blog.framesdata.com/hubfs/people%20vid%20thumb-1.png)](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) ##### [3 Videos that explain the value of Frames Data](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) These videos explain how different optical industry stakeholders use Frames Data to improve their businesses. Video #1: How... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data/author/tom-doyle) - March 5, 2025 [Read More](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) [![Help! I can't find this frame in my software!](https://blog.framesdata.com/hubfs/I%20cant%20find%20this%20frame!-png.png)](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) ##### [Help! I can't find this frame in my software!](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) Are you loading Frames Data into a third party software, but finding that there are frames missing?  Let's troubleshoot! ... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software/author/tom-doyle) - September 13, 2024 [Read More](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) #### Contact Frames Data has provided frame information to eye care professionals since 1968. Includes styles from major frame companies, including **Marchon, Luxottica, Safilo, Marcolin, Tura, Oakley, ProDesign, Europa, Morel, Kenmark, McGee, ClearVision** and many, many more. Software integrations include OfficeMate, CrystalPM, MaximEyes, My Vision Express, Compulink and dozens more. 283-299 Market Street 2 Gateway Center, 4th Floor Newark NJ 07102 Technical Support: 1-800-821-6069 Ext. 1 [techsupport@jobson.com](mailto:techsupport@jobson.com) #### Site map - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) #### Subscribe to Our Newsletter ### Always be up-to-date with the latest from Frames Data. New frames, how-to posts, ways to manage your frame dispensary and more. Copyright © 2021 Frames Data. All rights reserved. - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support)