--- title: "How to Update the Frames Data DVD #LikeABoss" description: "Update Frames Data DVD #LikeABoss" image: https://blog.framesdata.com/hubfs/Frames%20Data%20Product%20Images/DVD.png --- [![Blog Logo 2.png](https://blog.framesdata.com/hs-fs/hubfs/Frames%20Data%20Logos/Blog%20Logo%202.png?width=797&name=Blog%20Logo%202.png "Blog Logo 2.png")](https://blog.framesdata.com) - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) [![Go to FramesData.com](https://no-cache.hubspot.com/cta/default/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7) Search Content Title Description < Previous page Next page > Subscribe ### Subscribe to Email Updates Select Topics - [Frame Brands (167)](https://blog.framesdata.com/topic/frame-brands) - [News, Events, and More (161)](https://blog.framesdata.com/topic/news-events-and-more) - [My Frame Gallery (109)](https://blog.framesdata.com/topic/my-frame-gallery) - [Using Frames Data (106)](https://blog.framesdata.com/topic/using-frames-data) - [Optical Marketing (19)](https://blog.framesdata.com/topic/optical-marketing) - [My Frame Gallery Practice Profiles (15)](https://blog.framesdata.com/topic/my-frame-gallery-practice-profiles) - [My Frame Gallery Best Practices (13)](https://blog.framesdata.com/topic/my-frame-gallery-best-practices) - [My Frame Gallery Set-Up (10)](https://blog.framesdata.com/topic/my-frame-gallery-set-up) - [OfficeMate (6)](https://blog.framesdata.com/topic/officemate) - [Inventory (3)](https://blog.framesdata.com/topic/inventory) - [Videos (3)](https://blog.framesdata.com/topic/videos) # Latest Blog Post ## How to Update the Frames Data DVD #LikeABoss ![Nichola Liboro](https://blog.framesdata.com/hubfs/Blog%20Images/nicholaliboro2.jpg) by [Nichola Liboro](https://blog.framesdata.com/author/nichola-liboro) on July 15, 2015 at 6:00 AM - [Tweet](https://twitter.com/share) - - - "Why does my DVD subscription say it’s expired when I’m using the current issue?" "Why is my search button grayed out?!" "WHAT IS HAPPENING??!!!!" **"AAAARRGHHH!!!"** If you find yourself asking these questions, don’t panic! There's a simple explanation and an easy fix. You'll need to re-install the software provided by Frames Data every time you receive a new disc. This is how your system installs all the latest updates. To re-install please follow these instructions (also located on the outside packaging of the disc): **1. Insert the DVD into the disc drive and then navigate to the "Computer" or "My Computer" icon on your desktop.** [![fdq-error1](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/fdq-error1.png?width=320&name=fdq-error1.png)](https://blog.framesdata.com/hubfs/Imported_Blog_Media/fdq-error1.png) **2. Click on the DVD drive icon, which should indicate that the "FramesCD" is in the drive. Right click on the icon and select "Open".** [![fdq-error2](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/fdq-error2.png?width=640&name=fdq-error2.png)](https://blog.framesdata.com/hubfs/Imported_Blog_Media/fdq-error2.png) **3. Double click the "Set Up" file. Continue by following the onscreen instructions.** [![fdq-error3](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/fdq-error3.png?width=640&name=fdq-error3.png)](https://blog.framesdata.com/hubfs/Imported_Blog_Media/fdq-error3.png) **4. Wait for the pop-up window to appear that asks you how you would like to proceed with your update. Make sure to select "Update" and then click the "Next" button found at the bottom right corner of the window.** [![fdq-error4](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/fdq-error4.png?width=640&name=fdq-error4.png)](https://blog.framesdata.com/hubfs/Imported_Blog_Media/fdq-error4.png) **5. If the update loads successfully, simply hit the "Finish" button to complete the set-up.** [![fdq-error5](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/fdq-error5.png?width=640&name=fdq-error5.png)](https://blog.framesdata.com/hubfs/Imported_Blog_Media/fdq-error5.png) The entire process shouldn't take more than 5 minutes, we promise! If you're still having trouble getting the update, call tech-support at 800-821-6069 Ext.1 or email techsupport@framesdata.com. ## Leave a comment ![Nichola Liboro](https://blog.framesdata.com/hubfs/Blog%20Images/nicholaliboro2.jpg) Written by [Nichola Liboro](https://blog.framesdata.com/author/nichola-liboro) Nichola Liboro has been part of the Frames Data team since 2015, but has been blogging since 2007. With her background in marketing and communications, she enjoys turning dry business editorial into fun and quirky tips, tricks, and how-to posts that are fun to read. She loves puppies, world peace, puns, and long walks to the fridge. Hailing originally from The Philippines, Nichola now spends her weekends exploring New York City. Written by Author ### Related posts [![3 Videos that explain the value of Frames Data](https://blog.framesdata.com/hubfs/people%20vid%20thumb-1.png)](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) ##### [3 Videos that explain the value of Frames Data](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) These videos explain how different optical industry stakeholders use Frames Data to improve their businesses. Video #1: How... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data/author/tom-doyle) - March 5, 2025 [Read More](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) [![How to report missing or inaccurate frames](https://blog.framesdata.com/hubfs/how%20to%20report%20missing%20frames.png)](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) ##### [How to report missing or inaccurate frames](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) Are we missing a frame company, brand, or style? Use our online form to alert us. We'll confirm with the frame company and... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames/author/tom-doyle) - September 15, 2024 [Read More](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) [![Help! I can't find this frame in my software!](https://blog.framesdata.com/hubfs/I%20cant%20find%20this%20frame!-png.png)](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) ##### [Help! I can't find this frame in my software!](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) Are you loading Frames Data into a third party software, but finding that there are frames missing?  Let's troubleshoot! ... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software/author/tom-doyle) - September 13, 2024 [Read More](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) #### Contact Frames Data has provided frame information to eye care professionals since 1968. Includes styles from major frame companies, including **Marchon, Luxottica, Safilo, Marcolin, Tura, Oakley, ProDesign, Europa, Morel, Kenmark, McGee, ClearVision** and many, many more. Software integrations include OfficeMate, CrystalPM, MaximEyes, My Vision Express, Compulink and dozens more. 283-299 Market Street 2 Gateway Center, 4th Floor Newark NJ 07102 Technical Support: 1-800-821-6069 Ext. 1 [techsupport@jobson.com](mailto:techsupport@jobson.com) #### Site map - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) #### Subscribe to Our Newsletter ### Always be up-to-date with the latest from Frames Data. New frames, how-to posts, ways to manage your frame dispensary and more. Copyright © 2021 Frames Data. All rights reserved. - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support)