--- title: This frame is missing! How to report missing or incorrect frames description: This frame is missing! How to report missing or incorrect frames image: https://blog.framesdata.com/hubfs/Imported_Blog_Media/missing-info-5.jpg --- [![Blog Logo 2.png](https://blog.framesdata.com/hs-fs/hubfs/Frames%20Data%20Logos/Blog%20Logo%202.png?width=797&name=Blog%20Logo%202.png "Blog Logo 2.png")](https://blog.framesdata.com) - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) [![Go to FramesData.com](https://no-cache.hubspot.com/cta/default/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7.png)](https://cta-redirect.hubspot.com/cta/redirect/2250177/310caf41-5139-4b07-85fa-778e6c9ea9d7) Search Content Title Description < Previous page Next page > Subscribe ### Subscribe to Email Updates Select Topics - [Frame Brands (167)](https://blog.framesdata.com/topic/frame-brands) - [News, Events, and More (161)](https://blog.framesdata.com/topic/news-events-and-more) - [My Frame Gallery (109)](https://blog.framesdata.com/topic/my-frame-gallery) - [Using Frames Data (106)](https://blog.framesdata.com/topic/using-frames-data) - [Optical Marketing (19)](https://blog.framesdata.com/topic/optical-marketing) - [My Frame Gallery Practice Profiles (15)](https://blog.framesdata.com/topic/my-frame-gallery-practice-profiles) - [My Frame Gallery Best Practices (13)](https://blog.framesdata.com/topic/my-frame-gallery-best-practices) - [My Frame Gallery Set-Up (10)](https://blog.framesdata.com/topic/my-frame-gallery-set-up) - [OfficeMate (6)](https://blog.framesdata.com/topic/officemate) - [Inventory (3)](https://blog.framesdata.com/topic/inventory) - [Videos (3)](https://blog.framesdata.com/topic/videos) # Latest Blog Post ## This frame is missing! How to report missing or incorrect frames ![Nichola Liboro](https://blog.framesdata.com/hubfs/Blog%20Images/nicholaliboro2.jpg) by [Nichola Liboro](https://blog.framesdata.com/author/nichola-liboro) on January 7, 2016 at 12:05 PM - [Tweet](https://twitter.com/share) - - - **Do you have new frames that aren't listed on Frames Data?** **Did you spot inconsistent data that doesn't match up to the frames?** **Is the frame you're looking for missing an image?** Let us know and we'll do our best to make it better! Fill out our data request [form](http://www.framesdata.com/fdol/moreframeinfo.aspx) and we'll take it from there. Here's what to do: ### 1. Log into Frames Data Online using your username and password ![missing info 7](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/missing-info-7.jpg?width=640&name=missing-info-7.jpg)   ### 2. Click Resources ![missing info 3](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/missing-info-3.jpg?width=640&name=missing-info-3.jpg)   ### 3. Choose what type of information you're requesting or reporting ![missing info 2](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/missing-info-2.jpg?width=640&name=missing-info-2.jpg)   ### 4. Click on the **+ **beside the category to pull down the form, depending on what type of information you're requesting for or data you'd like to report. ![missing info 5](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/missing-info-5.jpg?width=640&name=missing-info-5.jpg) For example, to request for a specific manufacturer, brand, or collection to be listed with Frames Data, click the **+ **beside **MISSING MFR/BRAND/COLL** to pull down the form. Fill in the names of the manufacturer/brand/collection you'd like to see then submit the form. ![missing info 4](https://blog.framesdata.com/hs-fs/hubfs/Imported_Blog_Media/missing-info-4.jpg?width=640&name=missing-info-4.jpg) Questions? Please feel free to contact support at [technicalsupport@framesdata.com](mailto:technicalsupport@framesdata.com). ## Leave a comment ![Nichola Liboro](https://blog.framesdata.com/hubfs/Blog%20Images/nicholaliboro2.jpg) Written by [Nichola Liboro](https://blog.framesdata.com/author/nichola-liboro) Nichola Liboro has been part of the Frames Data team since 2015, but has been blogging since 2007. With her background in marketing and communications, she enjoys turning dry business editorial into fun and quirky tips, tricks, and how-to posts that are fun to read. She loves puppies, world peace, puns, and long walks to the fridge. Hailing originally from The Philippines, Nichola now spends her weekends exploring New York City. Written by Author ### Related posts [![3 Videos that explain the value of Frames Data](https://blog.framesdata.com/hubfs/people%20vid%20thumb-1.png)](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) ##### [3 Videos that explain the value of Frames Data](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) These videos explain how different optical industry stakeholders use Frames Data to improve their businesses. Video #1: How... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data/author/tom-doyle) - March 5, 2025 [Read More](https://blog.framesdata.com/3-videos-that-explain-the-value-of-frames-data) [![How to report missing or inaccurate frames](https://blog.framesdata.com/hubfs/how%20to%20report%20missing%20frames.png)](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) ##### [How to report missing or inaccurate frames](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) Are we missing a frame company, brand, or style? Use our online form to alert us. We'll confirm with the frame company and... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames/author/tom-doyle) - September 15, 2024 [Read More](https://blog.framesdata.com/how-to-report-missing-or-inaccurate-frames) [![Help! I can't find this frame in my software!](https://blog.framesdata.com/hubfs/I%20cant%20find%20this%20frame!-png.png)](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) ##### [Help! I can't find this frame in my software!](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) Are you loading Frames Data into a third party software, but finding that there are frames missing?  Let's troubleshoot! ... ![Tom Doyle](https://app.hubspot.com/settings/avatar/847f3e676cf131b483c37cecdaac7120) By [Tom Doyle](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software/author/tom-doyle) - September 13, 2024 [Read More](https://blog.framesdata.com/help-i-cant-find-this-frame-in-my-software) #### Contact Frames Data has provided frame information to eye care professionals since 1968. Includes styles from major frame companies, including **Marchon, Luxottica, Safilo, Marcolin, Tura, Oakley, ProDesign, Europa, Morel, Kenmark, McGee, ClearVision** and many, many more. Software integrations include OfficeMate, CrystalPM, MaximEyes, My Vision Express, Compulink and dozens more. 283-299 Market Street 2 Gateway Center, 4th Floor Newark NJ 07102 Technical Support: 1-800-821-6069 Ext. 1 [techsupport@jobson.com](mailto:techsupport@jobson.com) #### Site map - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support) #### Subscribe to Our Newsletter ### Always be up-to-date with the latest from Frames Data. New frames, how-to posts, ways to manage your frame dispensary and more. Copyright © 2021 Frames Data. All rights reserved. - [Home](https://blog.framesdata.com) - [About Us](https://info.framesdata.com/about-us) - [Contact Us](http://www.framesdata.com/support/contact-us) - [Technical Support](http://www.framesdata.com/support)