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Using Eyefinity Practice Management? Make sure you do this.

Tom Doyle
by Tom Doyle on January 23, 2023 at 11:22 AM

If you've renewed your Frames Data subscription recently, you may need to refresh the validation in Eyefinity Practice Management by clicking "Check status".

We've heard from some Eyefinity Practice Management users that the Frames Data subscription status in the software shows as "expired", even though they recently renewed their subscription.


If you are having this issue, there is a quick fix.


If you are new to using Frames Data within Eyefinity Practice Management, you can follow these same steps to authenticate your subscription the first time.


Here are the steps to follow:

  1. Open Administration, and select your office from the far-left drop-down in the blue menu bar. 
    Note: Even if you are a single location practice, you still must select your office on the drop-down before proceeding.

     Office Setup screen opens, displaying the name of the selected office, and the menu bar changes from blue to gray.]

  2. Click the Office drop-down in the menu bar and select Integrations.

    [The Integrations screen opens.]

  3. Locate the Frames Data section and click the Check Status link.  

  4. Enter your Frames Data user name, if necessary, and then click Check Status.

For more information, including screen shots to walk through the process, please visit this page on Eyefinity's website which has further instruction.


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Tom Doyle
Written by Tom Doyle
Tom Doyle is Frames Data’s Director of Marketing & Key Accounts, and has been working as a marketer within the optical industry for over 10 years. In that time he’s worked with many software companies on new integrations, and has developed an understanding of what works and what doesn’t. Tom is also keenly interested in productivity methodology, the color orange used in marketing, and karaoke. He is also a die-hard cat person.
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